Shipping policy

Thank you for shopping with MAD. We are committed to delivering your order promptly and efficiently. Please read our shipping policy carefully to understand our delivery process.

  1. Order Processing Time

    • All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

  2. Shipping Time

    • Our standard shipping time is 2-5 business days from the date of shipment. Please note that this timeframe is an estimate and may vary depending on your location and external factors beyond our control.

  3. Shipping Rates and Delivery Estimates

    • Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates will also be provided at checkout.

  4. Shipping Methods

    • We use reputable shipping carriers to ensure your package is delivered safely and on time. The carrier and service level will be determined based on your location and the most efficient method available.

  5. Order Tracking

    • Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). You can track your order status through the provided link or by visiting the carrier's website.

  6. Shipping Address

    • Please ensure that your shipping address is correct and complete to avoid delays. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  7. International Shipping

    • At this time, we only offer shipping within Romania. We do not ship internationally.

  8. Shipping Delays

    • While we strive to deliver your order within the estimated timeframe, unforeseen circumstances such as weather, carrier delays, or other external factors may affect delivery times. We appreciate your patience and understanding in such cases.

  9. Lost or Damaged Packages

    • If your package is lost or damaged during transit, please contact our customer service team at @madclothing.ro as soon as possible. We will work with the shipping carrier to resolve the issue promptly.

  10. Contact Us

    • If you have any questions or concerns about your order, please reach out to our customer service team at [your contact information]. We are here to assist you and ensure a smooth delivery experience.

By placing an order with us, you agree to our shipping policy.

Thank you for choosing MAD. We appreciate your business!